CANCELLATIONS & OTHER INFORMATION

TERMS OF CANCELLATION

If something unforeseen comes up, we will do our utmost to find an alternative date for your stay. If this is not possible, the following terms of cancellation apply:

Up to 30 days before the agreed arrival date of the guest, the accommodation contract can be terminated by both contracting parties without paying a cancellation fee by means of a unilateral declaration.

From day 29 before arrival 30% of the trip price will be charged

From day 14 before arrival 70% of the trip price will be charged

From day 7 before arrival up until the onset of travel 90% of the trip price will be charged

In case of non-arrival until 6 pm (unless a later arrival time has been agreed) a cancellation fee of 100% of the trip price will be charged.

It is the responsibility of the accommodation provider to try to rent the unused rooms to other parties according to the circumstances (§ 1107 ABGB).

We recommend that our guests take out cancellation insurance.

Covid-19 CANCELLATION POLICY

All cancellations are free of charge up until 24 hours prior to arrival subject the following condition:

  • Demonstrable official quarantine of a fellow traveller

  • Positive Corona test of a fellow traveller (within 14 days before the start of

    travel)

  • Travel warning for Austria or the federal state of Upper Austria

In the event of a governmental closure of our house, town or district, all active bookings

pertaining to the period of time in question will be cancelled free of charge.

ARRIVAL & DEPARTURE

We ask for your understanding that your apartment is only ready for occupancy from 3:00 p.m. We kindly ask you to leave the apartment by 10:00 a.m. on the day of departure.

Checking in contact-less: On request we are able to leave your key in the designated key safe. Your number will be sent to you via text message on the day before arrival.

USEFUL INFORMATION

  • Bed linen, bath towels und hand towels are available in our apartment. In addition, we offer you a basic supply of toilet paper, dishwasher tablets, cleaning agents and bin liners.
  • We are a non-smoking house; however, if you do wish to enjoy the occasional cigarette, we kindly request that you use the intended ashtray on the balcony.
  • Final cleaning fee of € 55 per stay.